Privacy Policy

Privacy Policy for Quest

At Quest  we are committed to protecting the privacy and security of the personal information of our students, parents/guardians, faculty, and staff. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you enroll in our programs or interact with us.

By using our services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect
We collect various types of information to provide and improve our educational services to you.

A. Personal Information You Provide to Us:
This includes information you voluntarily provide when you:

Register for a program or course: Name, date of birth, gender, contact details (email address, phone number, mailing address), academic history, previous school details, parent/guardian names and contact information, emergency contact details.

Inquire about our programs: Name, email, phone number, areas of interest.

Apply for employment: Resume, cover letter, employment history, educational qualifications.

Participate in surveys or promotions: Demographic information, feedback.

Communicate with us: Any information you provide in emails, phone calls, or other correspondence.

Make payments: Financial information (though typically processed by a secure third-party payment gateway, we may receive confirmation details).

B. Information from Other Sources:
We may receive information about you from other sources, such as:

Previous educational institutions (with your consent, where applicable).

Publicly available sources.

2. How We Use Your Information
We use the collected information for various purposes, including:

To provide and manage educational programs: Enrollment, scheduling, academic progress tracking, communication about courses and activities.

To communicate with you: Respond to inquiries, send updates, newsletters, announcements, and administrative information.

To process payments: Facilitate fee collection (often through secure third-party gateways).

To improve our services: Analyze trends, personalize user experience, and develop new programs.

To ensure safety and security: Protect the well-being of our students, faculty, and staff, and prevent fraud or unauthorized access.

For administrative and operational purposes: Internal record keeping, compliance with legal obligations.

To send marketing and promotional materials: If you have opted-in to receive such communications (you can opt-out at any time).

To conduct research and analysis: To understand educational needs and improve our teaching methodologies.

3. Disclosure of Your Information
We may share your information with third parties only in the following circumstances:

With Your Consent: We may disclose your personal information when we have your explicit consent to do so.

Service Providers: We may share information with trusted third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, and IT support. These providers are obligated to protect your information and use it only for the purposes for which we disclose it to them.

Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).

To Protect Our Rights: We may disclose information when we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of our students, faculty, staff, or the public.

Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you via email or other prominent means of any such change in ownership or control of your personal information.

Affiliates: We may share your information with our affiliates, who are bound by this Privacy Policy.

Anonymized Data: We may share aggregated or anonymized data (data that cannot be used to identify you) for research, marketing, or other purposes.

4. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, use, alteration, and disclosure. However, no method of transmission or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

5. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When we no longer need your information, we will securely delete or anonymize it.

6. Your Data Protection Rights
Depending on your location and applicable laws, you may have the following rights regarding your personal information:

Right to Access: Request a copy of the personal information we hold about you.

Right to Rectification: Request correction of inaccurate or incomplete data.

Right to Erasure (Right to be Forgotten): Request the deletion of your personal information, subject to certain legal exceptions.

Right to Restrict Processing: Request the restriction of processing of your personal information under certain conditions.

Right to Data Portability: Request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

Right to Object: Object to our processing of your personal information, under certain conditions.

Right to Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the contact details provided below. We may require you to verify your identity before responding to such requests.

7. Children’s Privacy
Our services are primarily directed towards students who may be minors. We are committed to protecting the privacy of children.

For students under the age of majority in their jurisdiction (e.g., 18 years in India), we require parental or guardian consent for the collection and processing of their personal information for enrollment and program participation.

We do not knowingly collect personal information from children under the age of [e.g., 13, or as per applicable law in India] without verifiable parental consent. If we become aware that we have collected personal information from a child without parental consent, we will take steps to remove that information from our records.

8. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our premises or through other direct communication channels, and by updating the “Last Updated” date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes.